FAQs

Supporting you every step of the way.

Buying a new home is a big step, and we’re here to make it as straightforward and reassuring as possible.

We believe in clarity, honesty and support at every stage – helping you make informed decisions with confidence. Whether you’re exploring different ways to buy, understanding deposits, or simply want to know what to expect, our FAQs are here to guide you.

If you can’t find what you’re looking for, our team is always ready to help, so you feel informed and in control throughout your homebuying journey.

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1 What buying options do you offer?

We offer a range of options including Shared Ownership, First Homes, Deposit Unlock and standard purchase. Availability depends on the development.

2 Am I eligible for Shared Ownership or First Homes?

Eligibility can depend on factors such as income, local connection and whether you’re a first‑time buyer. Our team can help you check what applies to you.

3 What is Shared Ownership?

Shared Ownership is a buying option that allows you to purchase a share of a home (usually between 25% and 75%) and pay rent on the remaining share, which is owned by a housing provider.

This means you can buy a home with a smaller deposit and mortgage than purchasing outright. Over time, you usually have the option to buy additional shares – known as staircasing – increasing your ownership until you may own the home outright, depending on the scheme and property.

4 How much deposit will I need?

Buying a home should feel exciting, not stressful.

This varies depending on the buying option and the home you choose. Some schemes allow you to buy with a smaller deposit than a traditional purchase. It’s best to seek independent financial advice for your circumstances.

5 Will I own my home outright?

With a standard purchase, yes. With Shared Ownership, you buy a share and can usually increase ownership over time.

6 Are new build homes more expensive to run?

No – new homes are typically more energy efficient, which can mean lower heating and energy bills compared to older properties if operated correctly.

7 How long does the buying process take?

Timescales can vary depending if you are a chain free buyer or if you need to sell your existing home. If you are purchasing a property off-plan, this can also extend the timeframe whilst your home is being built. It will typically take 30 days from the point of reserving your new home to exchanging contracts. Our sales team will advise on the expected timelines at the point of purchase.

8 Does Help to Buy still exist?

Yes and No – The Help to Buy Equity Loan scheme in England has now closed, with the final homes purchased under the scheme in 2023.

Help to Buy is still available to use in Wales until September 2026.

Help to buy is designed to help people buy a new build home with a smaller deposit. Buyers typically need:

A minimum 5% deposit
An equity loan of up to 20% of the home’s value from the Welsh Government
A repayment mortgage to cover the remaining amount

There are still other ways to buy a new home in England, including Shared Ownership, Deposit Unlock and First Homes which may offer similar support depending on your circumstances.

Our team can explain whether Help to Buy – Wales is available on specific developments and help you understand how it compares with other buying options, such as Assisted Home Ownership.

For more information, click here: https://cardiffliving.wales/helping-you-buy/